Customs & Immigration / Covid-19
Mexico Inmigration
When you reach the arriving terminal after you land in Cancun airport, you will be guided to the immigration hall where you will wait your turn with a Mexican immigration officer who will ask for your passport, visa and the tourist card which will be provided to you by the airline when boarding the plane. This is an individual card therefore each member of your party must have one with his/her individual information.

The officer will require your passport, entry visa, and tourist card which will be provided to you when boarding the plane.

Visitors from Argentina, Canada, Chile, Colombia, or the US don't need a visa. All international tourists require a passport and an immigration form; this is known as a Tourist Card.

Please find more information about Mexico immigration requirements and the Tourist Card at the following links

Please keep in mind the "tourist card" is a form provided by the airline when you check in at the counter or when boarding the plane. This is an individual card therefore each member of your party must have one with his/her individual information.

After the immigration officer has stamped this card you MUST keep it in a safe place and DO NOT lose it. This document will be REQUIRED when you depart Mexico. Although very rare, you might be held in Mexico if you lose your tourist card. We highly recommend leaving these documents in a safe place, at the hotel.

Mexico Customs
During the inbound flight, you will receive (or you can request) and need to fill out a customs form (SAT / Hacienda). Once you land, after passing through immigration, you collect your bags and proceed to the exit through the customs area.

As a rule of thumb, you are allowed to bring into Mexico whatever you need for the time period you will be staying in Mexico. You are not allowed to bring food, fruits and/or products that are not "company" packed and sealed. If you are bringing food or products they are allowed only if you need them because of a special diet or for medical reasons, so bring with you any medical prescriptions if that the case.

For more information about what can you bring into Mexico, please use the following links:!/franquicia!/inicio

In general, Mexico has kept an open travel policy during the pandemic. Each airline and departure country may have their own restrictions and regulations. Consult your airline at the time of booking flights and review for requirements again before you depart, especially if you have connecting flights. Please read the information in the following links. We suggest you to check them before your travel.

Visit Cancún | The Official Tourism Website for Cancún, Mexico (
Official Coronavirus in Mexico Portal (in Spanish)
About Cancun, Mexico
With 14 miles of magnificent white sand beaches and turquoise blue waters from the Caribbean Sea, Cancun is the ultimate vacation destination. With an array of world-class luxury hotels along its coast, it is no surprise Cancun welcomes an average of 10 Million tourists every year. This vibrant city, located in the Quintana Roo region of Mexico, offers endless possibilities of adventure - from daring water sports to an exuberant nightlife scene, and everything in between.
For information contact us at
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